FREQUENTLY ASKED QUESTIONS
WHEN CAN I EXPECT MY ORDER?
Orders windows are processed every four weeks. Processing will take about from 3-5 days to two weeks depending on the amount of items per order window. We will email you when your order is ready to be picked up. (Trust us, we dont want to hold onto your items any longer than necessary.)
WHAT IS AN ORDER WINDOW AND HOW DOES THAT EFFECT MY ORDER?
An order window is the amount of time that we allow orders to come in. Once an order window closes, we compile the orders placed and send those through to production all at once. Orders placed right before an order window closes will recieve their items at the same time as someone who ordered earlier in the window.
This is the most efficient method both finacially and organizationally for local orders such as these.
WHEN IS THE CURRENT ORDER WINDOW CLOSING?
The order window will close at the end of every month. Depending on the amount of orders within a given time frame we may close it sooner.
HOW WILL I RECIEVE MY ORDER?
We do not deliver for local product sales. You can come pick up your order at our Princeton location. Please have the name you ordered it under or your Invoice ID ready so we can easily identify your order.
If you have placed more than one order within an order window, let us know so we can get you all of your orders to you at once.
MISSING ITEM(S)
The likelyhood of us missing an item on your order is low but never zero. We have multiple checks throughout the production proccess to prevent this from happening. Chances are we will catch any items missing from your order and handle it before you recieve your order. However there are a few instances where miscommunications can lead to missing items from your order.
If you have placed multiple orders, there is a chance that your other order wasn’t combined with the one you picked up. Check your email to make sure the order you placed is completed and then stop by, or give us a call so we can help sort out the issue.
If your order is particularly large, or contains bulky items, you may have more than one bag with your items in it. These are sorted and seperated via their own boxes. Check your box to see if you have more than one bag.
If you are having someone else pick up your order, there is a good chance they may remove orders placed in boxes or rearrange our sorting system. Please communicate clearly with your pickup contact to ensure your items are together.
If none of the above apply to you, feel free to email us at orders@printmp.com regarding missing items and we will do our best to help sort it out.
DAMAGED ITEM(S)
We at Minuteman Press take quality control very seriously. Chances are we will spot any potential damges to your items before you see them, and get them fixed immediately. If you happen to discover a misprint or an error in your design, let us know so we can get that fixed for you immediately.
REFUND POLICY
If you accidentally make two orders of the same items, accidentally clicked a size you didn’t intend, or you bought the wrong product for your kid and only noticed on the confirmation email, we understand. Contact us immediately and we can refund your order.
However, once your items have gone through production and are ready to be picked up, we can not refund your order. All orders placed through the Tiger pride store are individually customized, and nonrefundable after production.
PICKUP ADDRESS & HOURS
We are located at 401 1st ST Suite C, Princeton MN 55371.
Open Mon-Fri, 8:00-5:00.
If you have any questions on our hours regarding holidays, feel free to call us at 763-389-1220
I KEEP GETTING A DUPLICATE INVOICE ID ERROR NOTIFCATIONS
We are currently trying to troubleshoot this feature. It is set up as a security measure by Paypal companies to prevent you from accidentally making double payments. Try the following to see if this helps:
– Close and open your browser
– Clear existing cache from your browser
– Check to see if your payment information matches the name and zip code you submitted in the contact information section
– Empty your cart and attempt placing your order again.
If none of the options above work, We sincerly apoligize for this frustrating inconvience. Until we can find a permenant solution, please give us a call us at 763-389-1220.
We can take over the phone payments and then update your order accordingly.
Got a Question that Wasn’t Answered?
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